FAQ
Frequently Asked Questions
How long does shipping take?
Standard worldwide shipping takes 7–14 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes! We ship worldwide. Shipping rates and times vary by destination and are calculated at checkout.
What is your returns policy?
We offer a 30-day return policy on all products. Items must be unused and in original packaging. See our Returns Policy page for full details.
Are your products covered by a warranty?
Yes. All Core Cool Things products come with a 12-month manufacturer's warranty against defects.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also track via your account dashboard.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. After that, orders are processed for fulfilment and cannot be modified. Contact us immediately at info@corecoolthings.com.